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Return & Refund Policy

Need to return your boots? No problem, we offer free returns within 30 days if your boots are undamaged and unworn.

For customers outside of the UK, international returns are available within 30 days, but you will need to cover any postage fees.

How do I return my boots?

Not fitting quite right? Don’t worry, we've made returning your boots easy.

Just head to ‘Orders’ on your Account page and click ‘Return’. You’ll just need to tell us what was wrong with them for us to approve the return, then you can send the item in its original condition and packaging to the following address:

UK customers - FREEPOST SOKITO (with return address somewhere)


International customers – Tarlu c/o Sokito, 11 Allens Lane, Poole, BH16 5DA

When will I get my refund?

Once our team has checked over your boots, we'll issue your refund.

Don't worry if you don't see the money straight away: depending on your bank's processing time, it can take anywhere from 5-10 business days to show up on your bank statement.

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